The basic objective of the technical support is to provide the high availability of telecommunications equipment, the optimization of maintenance costs, regular HW and SW updates, and optimal equipment performance.
Iskratel’s Technical Support Center provides various services, generally divided into warranty services, post-warranty support and additional services. These services are based on service-support agreements and provide the following advantages:
- Detailed response times for technical support in the case of problems during equipment’s operation
- Higher availability of operating equipment
- Regular updates of equipment and service expertise of the OAM staff
- Optimally planned corrective actions in the network and minimal down times for higher end-user satisfaction
- Long-term support by the manufacturer
Iskratel provides different warranty services and post-warranty support packages to its customers:
Standard services
- Warranty Service Basic
- Post-Warranty Support Basic
Additional services
- Warranty Service Plus
- Warranty Service Premium
- Post-Warranty Support Plus
- Post-Warranty Support Premium