The SI3000 Convergent voting engine is an application that enables the operator to fulfill a wide range of the user’s demands for different ways of collecting opinion-poll votes.
Voting service
The service enables the rapid counting and presentation of votes during opinion-poll sessions (like inbound phone calls and SMS messages for different options) and is suitable primarily for publishers, radio and television stations and organizations involved in public opinion polls, polls in a pre-election period, etc.
The convergent voting engine solves the following customer needs:
- Centralized and user-friendly configuration, collection and session monitoring; regardless of whether the service user votes using voice calls, mobile phone or web,
- “On the fly” blending of counters from different sources (voice calls, USSD, SMS, Web) into a common opinion-poll result,
- Playing operator-defined voice announcements for accepted and rejected calls,
- Transferring awarded calls,
- Publishing opinion-poll session results online at predefined web addresses,
- Enabling the service subscriber to control and monitor an opinion-poll session,
- SOAP-based open interface for post-processing of voting results,
- Redundancy to support failover scenarios,
- Notification mechanism in the case of system failures,
- Open architecture for functional leveraging.
The opinion-poll service is a value-added service that can help network operators and service providers to differentiate their business and generate additional revenue.
Service configuration
The service configuration is controlled by a web-enabled operator console. Using it, the operator can configure the profile of a service subscriber, including its URL address to publish results online; define phone numbers to call to vote for the option, including the respective voice announcements; and control and monitor opinion-poll sessions. The service-subscriber client is a web application that is enabled in agreement with the operator; when enabled, the service subscriber (like a TV station) can remotely control and monitor its session. This is where the service subscriber can view and access temporary results of the session in near-real-time mode.
Voting session
The service tasks can be invoked manually or by a scheduler, once only or periodically – depending on the actual requirements. The system can provide a number of simultaneously active opinion-poll sessions. The number of simultaneous sessions depends on the number of available channels (voice and data).
Open architecture
The application supports open interfaces; in this way the Iskratel development team is able to rapidly integrate additional, customer-specific messaging systems into a common and centralized opinion-poll service management.