By implementing Ixia’s service-verification solution into the broadband multi-play network, service providers can monitor the end-to-end QoE for customers by proactively testing services and applications from the network core. The innovation of deploying software agents on the modems already installed at the customer's premises allows a higher level of customer quality monitoring than ever before on a carrier network. Working together to implement IxRave's client-monitoring capability, Ixia and Iskratel were able to implement a smooth and innovative deployment in the Slovenian telecommunications market to a large number of triple-play customers.

With IxRave, the operator's front-line customer-service technicians launch customer-experience tests from the call center in order to isolate and troubleshoot the issue from the network core to the subscriber home. This allows operators to send field technicians to only those subscriber homes that IxRave has identified as problem sites. IxRave thereby reduces unwarranted field dispatches, which in turn significantly reduces operating expenses.

IxRave uses a single test head in the network core to connect to customer premises’ embedded test agents, providing an accurate and non-intrusive monitoring of the customer’s experience. Working with Iskratel, the operators will provide its customers with home gateways that include an embedded IxRave software agent that allows the centralized test head to obtain a ground-level view of the customer’s quality of experience (QoE).

”We welcomed the opportunity to work with such an innovative company as Iskratel,” commented Walker Colston, Vice President, Converged Monitoring and Quality at Ixia. ”Iskratel proved to be a reliable and a highly competent partner for engineering quality and innovative solutions suitable for our demanding customers. Our cooperation opens doors for new opportunities.”